Overvie
1. Return Window:
We accept returns within 30 days of receipt of your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process:
- Step 1: Contact our customer support team via email at support@paifans.com or through your account to request a return authorization.
- Step 2: Pack the item securely and include all original accessories, manuals, and documentation.
- Step 3: Use the return label provided by us to ship the product back. Please ensure the package is tracked.
3. Refund Eligibility:
Refunds will be issued to the original payment method once the returned item has been inspected and approved. Refund processing time may vary depending on your bank or payment provider.
4. Non-Refundable Items:
Certain items cannot be refunded, including:
- Products that show signs of misuse, damage, or wear.
- Items returned without original packaging, accessories, or documentation.
- Gift cards, downloadable software, or personalized items.
5. Return Shipping Costs:
- If the return is due to our error (e.g., wrong item shipped or defective product), we will cover the return shipping cost.
- For other reasons, the customer is responsible for return shipping costs.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately with photos or videos of the issue. We will provide a replacement or a full refund as per your preference.
7. Cancellation Policy:
Orders can be canceled if the cancellation request is made before the product is shipped. Once the product is shipped, it will need to be returned following the steps outlined above.
8. Contact Us:
For any questions or assistance with returns and refunds, please contact our support team at support@paifans.com or through your account.